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Advanced Queuing Theory Analysis
TopicLeading institutions, researchers & key papers
This cluster of papers focuses on the operations management of call centers, with an emphasis on queueing systems, workload management, staffing optimization, patient flow, and performance analysis in heavy traffic regimes. It explores various aspects of call center operations and service systems, utilizing queueing theory and dynamic scheduling to improve efficiency and customer service.
19
Works
IDs:OpenAlex
How has Advanced Queuing Theory Analysis's publication output changed over time?
ScholarIQpublication output · 2008–2024
Output grew0% over the shown period — from 1 works in 2008 to 1 in 2024.
1
1
2
1
1
1
1
2008200920112012201820192024
What are the most-cited papers on Advanced Queuing Theory Analysis?
ScholarIQmost cited works
Call Centers with Delay Information: Models and Insights
Oualid Jouini, O. Zeynep Akşin, Yves Dallery
S81410195. 2011125 Citations
Queueing models for full-flexible multi-class call centers with real-time anticipated delays
Oualid Jouini, Yves Dallery, O. Zeynep Akşin
S184816971. 200979 CitationsOPEN ACCESS
Analysis of the Impact of Team-Based Organizations in Call Center Management
Oualid Jouini, Yves Dallery, Rabie Nait-Abdallah
S33323087. 200859 CitationsOPEN ACCESS
Performance indicators for call centers with impatient customers
Oualid Jouini, Ger Koole, Alex Roubos
S63835026. 201245 Citations
Staffing a call center with uncertain non-stationary arrival rate and flexibility
Shuangqing Liao, Ger Koole, Christian Van Delft, Oualid Jouini
S2502551423. 201145 Citations
Where is Advanced Queuing Theory Analysis research published, and who funds it?
ScholarIQvenues & funding sources
TOP JOURNALS
S81410195125
S18481697179
S3332308759
S6383502645
S250255142345
TOP FUNDERS
National Science Foundation—
NIH—
Wellcome Trust—
European Research Council—
Funder breakdown is a member featureSign up free to unlock
How much of the research on Advanced Queuing Theory Analysis is open access?
ScholarIQopen access share
38%OPEN ACCESS
Gold
13%
Green
25%
Hybrid
0%
Bronze
0%
Closed
63%
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Call Centers with Delay Information: Models and Insights
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Queueing models for full-flexible multi-class call centers with real-time anticipated delays
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Analysis of the Impact of Team-Based Organizations in Call Center Management
Paper
Simulation-based optimization of staffing levels in an emergency department
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