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AI in Service Interactions
TopicLeading institutions, researchers & key papers
This cluster of papers explores the impact of artificial intelligence, service robots, and chatbots on the service industry, focusing on customer experience, hospitality, marketing, voice assistants, human-robot interaction, and technology adoption.
138
Works
IDs:OpenAlex
How has AI in Service Interactions's publication output changed over time?
ScholarIQpublication output · 2011–2024
Output grew0% over the shown period — from 1 works in 2011 to 1 in 2024.
1
1
1
2
5
1
1
2
1
201120172018201920202021202220232024
What are the most-cited papers on AI in Service Interactions?
ScholarIQmost cited works
Brave new world: service robots in the frontline
Jochen Wirtz, Paul G. Patterson, Werner H. Kunz, Thorsten Gruber, Vinh Nhat Lu, Stefanie Paluch, Antje Martins
S107183665. 20182,160 CitationsOPEN ACCESS
Service robots, customers and service employees: what can we learn from the academic literature and where are the gaps?
Vinh Nhat Lu, Jochen Wirtz, Werner H. Kunz, Stefanie Paluch, Thorsten Gruber, Antje Martins, Paul G. Patterson
S4210224898. 2020552 CitationsOPEN ACCESS
Anthropomorphism of computers: Is it mindful or mindless?
Youjeong Kim, S. Shyam Sundar
Computers in Human Behavior. 2011437 Citations
Anthropomorphism brings us closer: The mediating role of psychological distance in User–AI assistant interactions
Xinge Li, Yongjun Sung
Computers in Human Behavior. 2021387 Citations
AI-enabled recruiting: What is it and how should a manager use it?
J. Stewart Black, Patrick van Esch
S113237667. 2019374 Citations
Where is AI in Service Interactions research published, and who funds it?
ScholarIQvenues & funding sources
TOP JOURNALS
TOP FUNDERS
National Science Foundation—
NIH—
Wellcome Trust—
European Research Council—
Funder breakdown is a member featureSign up free to unlock
How much of the research on AI in Service Interactions is open access?
ScholarIQopen access share
60%OPEN ACCESS
Gold
7%
Green
20%
Hybrid
27%
Bronze
7%
Closed
40%
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