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Emotional Labor in Professions
TopicLeading institutions, researchers & key papers
This cluster of papers explores the concept of emotional labor in various workplace environments, focusing on emotional regulation, stress, and burnout in service encounters. It delves into the impact of gender differences, display rules, and job satisfaction, with a particular emphasis on call centers and customer service. The research also examines the role of aesthetic labor and its effects on employees' emotional well-being.
31
Works
IDs:OpenAlex
How has Emotional Labor in Professions's publication output changed over time?
ScholarIQpublication output · 2003–2020
Output grew100% over the shown period — from 1 works in 2003 to 2 in 2020.
1
1
1
2
1
1
2
2003201020142016201720182020
What are the most-cited papers on Emotional Labor in Professions?
ScholarIQmost cited works
Reducing burnout in call centers through HR practices
Filipa Castanheira, María José Chambel
S134094273. 2010154 Citations
Exploring coping reactions to work‐stress: Application of an appraisal theory
Rob Lowe, Paul Bennett
S87328381. 200378 Citations
Is Emotional Labor Easier in Collectivist or Individualist Cultures? An East–West Comparison
Sharon H. Mastracci, Ian T. Adams
Public Personnel Management. 201856 Citations
Contrasting emotional labor and burnout in civilian and sworn law enforcement personnel
Ian T. Adams, Sharon H. Mastracci
S4210169472. 202039 Citations
Performing emotional labour while teaching online
Julie Nyanjom, Dawn Naylor
S147352759. 202038 Citations
Where is Emotional Labor in Professions research published, and who funds it?
ScholarIQvenues & funding sources
TOP JOURNALS
TOP FUNDERS
National Science Foundation—
NIH—
Wellcome Trust—
European Research Council—
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How much of the research on Emotional Labor in Professions is open access?
ScholarIQopen access share
22%OPEN ACCESS
Gold
22%
Green
0%
Hybrid
0%
Bronze
0%
Closed
78%
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